Pinoy Odesk reads about Colnect and Gary Swart

This Pinoy Odesk newbie saw this and realizes a simple fact 1. To get to the correct customer support (people further up the food chain than Ron Aquino ) you really got to speak with Gary Swart 2. I am posting this because to date oDesk and it's  Outsourced Customer  Support Off shored in the Philippines  continues to wash it's hands and has yet to offer a sincere  apology for the damage they've done to the author. this post was orignally from http://www.complaintsboard.com/complaints/odesk-c433747.html Odesk

Posted: 2011-03-22 by   Collector Coin

No care for business owners Complaint Rating:  Company information: oDesk United States Full version of this complaint is here: hThe short version: after working with oDesk for 6 months and hiring dozens of contractors, oDesk suddenly suspended Colnect's account which had 26 active contracts WITHOUT even providing a reason. It took 5 days and many requests to realize that oDesk did it since bonus payment to one of the contractors was passed using PayPal and not oDesk. As I was unaware of this being a "serious violation" of oDesk's rules, I offered that contractor to get her bonus via oDesk or PayPal and she chose PayPal. About 2 months later, when we ended our contract, she decided to complain on oDesk since she didn't like the feedback she got. So basically, they lost less than $5 commission from that bonus not passing through their system and decided to suspend Colnect's account although thousands of $USD were passed on oDesk and got we got only excellent feedback from contractors. After their support failed to answer my issues properly, I contacted oDesk's CEO Gary Swart with the story. Finally, after 2.5 weeks, oDesk resumed Colnect's account. They never apologized for the damage they've done to Colnect and 26 active contractors without a good reason and they refused to change their policies or consider any compensation to the contractors they hurt or Colnect. This is the reason this post has been made - to warn employers relying on oDesk. ttp://blog.colnect.com/2011/03/odesk-warning-for-employers.html Lucky for Colnect they were able to reach Gary Swart, guess this is why lots of people read my blog still.