Anyone who knows the business of customer support realizes that there are certain standards of quality which must be met. In addition protocols must be followed. Most important of all is that the main objective of the Job Function is to HELP people.
There are also certain conflicts of interest that you need to keep in mind. It appears that Odesk has outsourced it's own Customer support team. Is is so hard to imagine that outsource oDesk support members have also created their OWN individual provider companies. Further it isn't hard to imagine that under the tight competition these freelance provider companies working as support reps would USE whatever resources to they have to muscle out their competition.
I had a CHAT with Odesk support to try and resolve issues as my account was suspended. IT was my intention to resolve the issue and vent my frustration.
SADLY, instead of having support point out exactly WHAT I need to do to resolve this ISSUE odesk support team Off shored to the Philippines DECIDED to terminate it.
NOT only did they terminate my account, but they HAVE locked me out of the FORUM and banned me. WHATEVER HAPPENED to FREE SPEECH.
I realize that this issue CAN be resolved. THIS issue however requires the attention of Upper Management From MENLO PARK California.
I am releasing A screen shot of the actual chat here for THE PUBLIC TO SEE HOW ODESK resolved ISSUES with BUYERS and PROVIDERS.
AGAIN anyone from US based Odesk SUPPORT people, Call me, I have left you a message on your automated voice line in Menlo Park (650) 853-4100.
