Odesk, a catalyst for change.

We thank Gary Swart for making it easier to outsource jobs offshore via oDesk. We thank american corporate greed for making our lives better. For better or for worse the we are grateful for the sacrifice of every american job outsourced to us. Some of the bail out money afforded to wall street fat cats were invested to further outsource more jobs to 3rd world countries. As a citizen of the world this blogger is not insensitive to how he american middle class was screwed by the 1%. American jobs like these    http://siva-ph.jobstreet.com/_ja/jobstreetAssist.asp?companyid=23625  among  so many others are among the primary contributors to America's growing unemployment. That's just how the world works. Corporate greed is a part of the human condition. Corporation have no national allegiances, no sense of patriotism. Make no mistake what so ever; but Odesk too is a corporation. Never forget that Odesk makes 10% off whatever you make. The fact that I have been shadow writing with an alias on Odesk despite their efforts to bar me proves of just how uncaring the world can be.

Pinoy Odesk reads about Colnect and Gary Swart

This Pinoy Odesk newbie saw this and realizes a simple fact 1. To get to the correct customer support (people further up the food chain than Ron Aquino ) you really got to speak with Gary Swart 2. I am posting this because to date oDesk and it's  Outsourced Customer  Support Off shored in the Philippines  continues to wash it's hands and has yet to offer a sincere  apology for the damage they've done to the author. this post was orignally from http://www.complaintsboard.com/complaints/odesk-c433747.html Odesk

Posted: 2011-03-22 by   Collector Coin

No care for business owners Complaint Rating:  Company information: oDesk United States Full version of this complaint is here: hThe short version: after working with oDesk for 6 months and hiring dozens of contractors, oDesk suddenly suspended Colnect's account which had 26 active contracts WITHOUT even providing a reason. It took 5 days and many requests to realize that oDesk did it since bonus payment to one of the contractors was passed using PayPal and not oDesk. As I was unaware of this being a "serious violation" of oDesk's rules, I offered that contractor to get her bonus via oDesk or PayPal and she chose PayPal. About 2 months later, when we ended our contract, she decided to complain on oDesk since she didn't like the feedback she got. So basically, they lost less than $5 commission from that bonus not passing through their system and decided to suspend Colnect's account although thousands of $USD were passed on oDesk and got we got only excellent feedback from contractors. After their support failed to answer my issues properly, I contacted oDesk's CEO Gary Swart with the story. Finally, after 2.5 weeks, oDesk resumed Colnect's account. They never apologized for the damage they've done to Colnect and 26 active contractors without a good reason and they refused to change their policies or consider any compensation to the contractors they hurt or Colnect. This is the reason this post has been made - to warn employers relying on oDesk. ttp://blog.colnect.com/2011/03/odesk-warning-for-employers.html Lucky for Colnect they were able to reach Gary Swart, guess this is why lots of people read my blog still.

Odesk Profile in the Old Days

oDesk upgrade causes providers to loose their hard earned earnings

Recently it appears that an ODesk upgrade has caused all it's providers a great inconvenience due to a bug which they have been unable to fix. If you see this error message popping up in your screen, then that means that you are unable to bill time and whatever work you do while this remains unresolved will not be credited.

oDesk customer support headed by Ron Aquino based in the Philippines has yet to comment on this blog or post a resolution. The question remains:

1. will providers be credited for lost hours due to this bug
2. Will contractors be the one made responsible to credit for lost time or
3. will odesk be the one to credit lost billable hours
4. Will oDesk ever recognize the hardship they cause the providers by their sheer incompetence?

ODesk Providers please do share your experience concerning this disheartening news.

Just wanted to share

In Search of my Soulmate Slideshow: Jake’s trip from Manila, National Capital Region, Philippines to 11 cities Hong Kong, Macau Peninsula, Boracay, Makati, Cebu City, Palawan, Tagaytay, Tacloban, Samar, Corregidor Island (near Cavite, Luzon) and Pagudpud was created by TripAdvisor. See another China slideshow. Create a free slideshow with music from your travel photos.

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I miss the good old days when I could lay back have a sip while watching my team remotely work on their assigned tasks. I miss the time when I was searching for and screening candidates for a post and fulfilling their dream of working from home. I miss the seemingly boundless opportunity to learn and grow.

But what I miss the most I guess was being able to inspire people to achieve.

It's more of sentimental reason why I hold on to an achievement which oDesk customer service staff now censors.

I earned a prized, coveted and valuable reputation for my sacrifice of blood, sweat and tears. Literally I worked for months feverishly pursuing a goal, a a dream an obsession.

In spite of how oDesk's remote customer support refusal to reinstate my untainted 5 star profile I pray that the truth shall prevail!

My blog's metrics.

This Pinoy Odesk Newbie finds metrics... amazing. It appears that somehow the science of customer management have crunched everything into numbers as if it alone could properly measure an agent's complete contributions to any particular organization.
Call center agents live and die by the numbers. You got Average Handling Time, Customer Satisfaction Ratings, Calibrations, Abandon Rates and a hundred other numbers. There's even an allowance provided by your account (if humane enough), we call Bio-break or Bathroom break.

Sure talking on the phone is easy work, but dealing with the stress and rigid schedule is not. I mean it's not the first time we've heard of people having a heart attack with on the operations floor, or getting married with the love of your life in the morning then taking calls instead of going to your honeymoon. I even heard of someone literally peeing in their pants cause workforce's forecast went bonkers.

But since we're on the topic of numbers, the writer thought it might be discuss about this site's Matrices as revealed by Google Analytics.

I thank who ever may gave the time to read an old memoir of my experiences when I was still a Pinoy Odesk Newbie.

I am speaking my truth if Gary Swart finds it distasteful then please, acknowledge the mistake, set things straight and restore my old profile. I had sacrificed far too much blood, sweat and tears for the five star reputation worthy of note only to be white washed by your customer care agents in the Philippines.